![]() ![]() This article has instructions if you get stuck. To enter your serial number and authorization code, you’ll need to find the "Classic" tab next to the Subscription tab in SketchUp’s Welcome Window (Help > Welcome to SketchUp). Signing in is still handy, though, because it syncs your 3D Warehouse and Extension Warehouse accounts. SketchUp’s Welcome Window Sign-in email/password field (added in Pro 2019) isn’t tied to any serial number or classic license purchase, so if you have a classic license, signing in isn’t enough to authorize SketchUp - you’ll need to enter your serial number and authorization code. Still having trouble? Contact us and include as much detail as you can - screenshots are great, too! Also, please tell us how we can improve the instructions on this page and include a link to this page. The end-user can’t sign in because of a sign-in issue. If so, then you can troubleshoot sign-in problems here.Just click on the profile icon in SketchUp, sign out, and sign back in again with he assigned email address. The end-user signed in with the wrong email address. It’s common for one person to have multiple emails, so this happens frequently. After login including slecting remember check box and have been able to select 3d warehouse from Su screen with no problem I get similar results for the extension warehouse Note: I have not checked the certs snapin as noted above to see what it is reporting, For my system I type in certmgr.msc to will bring up that snappin. ![]() If the purchasing email contained a typo, though, then the plan owner will need to contact us through the link at the bottom of this page. Note: The user will likely need to sign out and in again in SketchUp Pro to re-activate the entitlement token.
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